Questions? +44 200 2227714 (London)
+7 499 502 54 29 (Moscow)
Pre-sales questions
Q 1 What is the configuration of your servers?
Q 2 Where are your servers located?
Q 3 What is your data-center network structure?
Q 4 What control panel do you provide?
Q 5 What version of MySQL do you support?
Q 6 What version of PHP do you support?
Q 7 What version of Java do you support?
Q 8 What version of Tomcat do you support?
Q 9 Is adult content allowed?
Q 10 How can I pay your services?
Q 11 How long does it take to activate my shared hosting account?
Q 12 How long does it take to activate my dedicated server?
Q 13 Do you provide money back?
Q 14 Why do you not offer unlimited tariffs?
Q 15 Do you place any advertisement on my site?
Q 16 Which control panel (cPanel or your own) should I use?
Q 1 What is the configuration of your servers?
A 1 The typical configuration of our hosting-servers is: CPU AMD Athlon 64 X2 5600+ Dual Core, RAM 2 GB DDR2 RAM, HDD 2 x 400 GB SATA II, in RAID-array 1. The amount our server grows pro rata amount of clients.

Q 2 Where are your servers located?
A 2 Our servers are located at one of the largest date-centres of Germany and the USA. The data-centre has a powerful infrastructure for maintenance of its capacity to work:

  • Bandwidth - 92 Gb/s and 250 Gb/s;
  • Diesel generator;
  • Modern firefighting system;
  • Conditioning system;
  • Round-the-clock observation of experts date-centre behind servers.
All this allows to reduce downtime of our clients' sites to a minimum.

Q 3 What is your data-center network structure?
A 3 Our data-center network consists of the following upstream providers::

In Germany:

  • 20 GBit/s Noris Network
  • 10 GBit/s Deutsche Telekom
  • 10 GBit/s LambdaNet
  • 10 GBit/s DE-CIX
  • 10 GBit/s Tiscali
  • 1 GBit/s KPN EuroRings
  • 1 GBit/s N-IX

Q 4 What control panel do you provide?
A 4 PHP/Perl-hosting customers use cPanel. For Java-hosting customers we offer our own control panel.

Q 5 What version of MySQL do you support?
A 5 We support MySQL 5.0.x with cPanel and MySQL 5.1.x with our own control panel

Q 6 What version of PHP do you support?
A 6 Our hosting includes support for PHP version 5.2.0

Q 7 What version of Java do you support?
A 7 Java SE Development Kit 6.0 is available on all Java-hosting tariffs.

Q 8 What version of Tomcat do you support?
A 8 Presently Tomcat 6.0.29 is available on all Java-plans. There is a possibility to install Tomcat 5.5.x, Tomcat 6.0.x.

Q 9 Is adult content allowed?
A 9 No. You are not allowed to upload adult content.

Q 10 How can I pay your services?
A 10 1. Credit or debit cards.

2CheckOut.com Inc. (Ohio, USA) is an authorized retailer for goods and services provided by Hosting Planet Limited.

2. WebMoney Transfer Payment System.

www.megastock.ru Here is an attestat of our WM ID 389467291794
Check attestat

WM-identificator in WebMoney Transfer 389467291794.
E-wallet identificator WMZ Z387048589415.
Payment is automatic.

3. Moneybookers Payment System.
Our identificator in Moneybookers: .

Please enter the contract number and a description of the payment in the comments field of the Payment Form, for example: "Payment for Contract No ... . Domain name domain.tld"

Q 11 How long does it take to activate my shared hosting account?
A 11 It takes only a few minutes to create an account. Read more here

Q 12 How long does it take to activate my dedicated server?
A 12 Installation of dedicated servers takes about 1-5 business days. Read more here

Q 13 Do you provide money back?
A 13 Of course. Read more here

Q 14 Why do you not offer unlimited tariffs?
A 14 Because unlimited HDDs, RAMs, CPUs and Bandwith do not exist. Please contact us if you know where to find those.

Q 15 Do you place any advertisement on my site?
A 15 No. We never place any ads on our clients' sites.

Q 16 Which control panel (cPanel or your own) should I use?
A 16 If you are an advanced user or a programmer our control panel contains all the options you might need. It is fast and simple. If you need more functionality or you are a beginner in the web design area it would be better to use cPanel.

  • Pre-sales questions
  • PHP/Perl hosting F.A.Q.
  • Java hosting F.A.Q.
  • Dedicated servers F.A.Q.
  • Domain Names F.A.Q.
  • Mail F.A.Q.
  • Databases F.A.Q.
  • Home | Contact Us | About Us | T&C | Russian © 2008-2010 Hosting Planet Limited. All rights reserved