Q 1 What is the configuration of your servers?
A 1 The typical configuration of our hosting-servers is: CPU AMD Athlon 64 X2 5600+ Dual Core,
RAM 2 GB DDR2 RAM, HDD 2 x 400 GB SATA II, in RAID-array 1.
The amount our server grows pro rata amount of clients.
Q 2 Where are your servers located?
A 2 Our servers are located at one of the largest date-centres of Germany and the USA.
The data-centre has a powerful infrastructure for maintenance of its capacity to work:
- Bandwidth - 92 Gb/s and 250 Gb/s;
- Diesel generator;
- Modern firefighting system;
- Conditioning system;
- Round-the-clock observation of experts date-centre behind servers.
All this allows to reduce downtime of our clients' sites to a minimum.
Q 3 What is your data-center network structure?
A 3 Our data-center network consists of the following upstream providers::
In Germany:
- 20 GBit/s Noris Network
- 10 GBit/s Deutsche Telekom
- 10 GBit/s LambdaNet
- 10 GBit/s DE-CIX
- 10 GBit/s Tiscali
- 1 GBit/s KPN EuroRings
- 1 GBit/s N-IX
Q 4 What control panel do you provide?
A 4 PHP/Perl-hosting customers use cPanel. For Java-hosting customers we offer our own control panel.
Q 5 What version of MySQL do you support?
A 5 We support MySQL 5.0.x with cPanel and MySQL 5.1.x with our own control panel
Q 6 What version of PHP do you support?
A 6 Our hosting includes support for PHP version 5.2.0
Q 7 What version of Java do you support?
A 7 Java SE Development Kit 6.0 is available on all Java-hosting tariffs.
Q 8 What version of Tomcat do you support?
A 8 Presently Tomcat 6.0.29 is available on all Java-plans. There is a possibility to install Tomcat 5.5.x, Tomcat 6.0.x.
Q 9 Is adult content allowed?
A 9 No. You are not allowed to upload adult content.
Q 10 How can I pay your services?
A 10 1. Credit or debit cards.
2CheckOut.com Inc. (Ohio, USA) is an authorized retailer for goods and services provided by Hosting Planet Limited.
2. WebMoney Transfer Payment System.
Check attestat
WM-identificator in WebMoney Transfer 389467291794.
E-wallet identificator WMZ Z387048589415.
Payment is automatic.
3. Moneybookers Payment System.
Our identificator in Moneybookers:  .
Please enter the contract number and a description of the payment in the comments field of the Payment Form, for example:
"Payment for Contract No ... . Domain name domain.tld"
Q 11 How long does it take to activate my shared hosting account?
A 11 It takes only a few minutes to create an account. Read more here
Q 12 How long does it take to activate my dedicated server?
A 12 Installation of dedicated servers takes about 1-5 business days. Read more here
Q 13 Do you provide money back?
A 13 Of course. Read more here
Q 14 Why do you not offer unlimited tariffs?
A 14 Because unlimited HDDs, RAMs, CPUs and Bandwith do not exist. Please contact us if you know where to find those.
Q 15 Do you place any advertisement on my site?
A 15 No. We never place any ads on our clients' sites.
Q 16 Which control panel (cPanel or your own) should I use?
A 16 If you are an advanced user or a programmer our control panel contains all the options you might need.
It is fast and simple. If you need more functionality or you are a beginner in the web design area it would be
better to use cPanel.
|
